Customer care

Do you Need International Assistance?

Please call the following number:

+ 800 2559 2559 *


+ 41 21 547 88 88 (if you have connection limitations*)

*Some fees may apply, please consult your operator for more details

For additional information on  customer care support please visit the website. The services offered, the availability of IQOS equipment and components, as well as the response and delivery times may vary from country to country.


How can you benefit from the IQOS international assistance services?

Register to benefit from IQOS Care Services. Register at